OLD MUTUAL ZIMBABWE CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use, and disclose your personal information. At Old Mutual Zimbabwe we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully, transparently and securely.
This Notice sets out:
- Who we are
- What information we collect
- Our aim to provide ongoing financial services
- To whom we disclose your information
- How we safeguard your information
- Your rights to access and correction of information
- Changes to this Notice
- How to contact us
- The Data Protection Authority’s contact details
WHO WE ARE
“Old Mutual”, “Old Mutual Group”, or “we” refers to one or more companies within the Old Mutual Group operating in Zimbabwe.
WHAT INFORMATION WE COLLECT
We collect and process your personal information with your consent mainly to provide you with access to our services and products, to help us improve our offerings to you. We collect information directly from you during our transactions or interactions when you provide us with your personal details, for example when you purchase a product or services from us or when you submit enquiries to us or contact us.
Where possible, we will inform you what information you are required to provide to us and what information is optional. . Website usage information is collected using “cookies” which allows us to collect standard internet visitor usage information. Old Mutual will also collect data which includes but not limited to:
- CCTV footage from all Old Mutual and CABS premises, properties including branches and banking halls.
- Demographic Information.
- Financial and Credit information.
- Personal Data including mobile number, telephone number, physical address, email address, legal identity documentation (e.g., National ID, passport and Driver license).
- Biometric information such as facial recognition features and fingerprints.
- Information for minors will only be collected where their rights are exercised by parents or legal guardians.
CONSENT
With your consent, we may also supplement the information that you provide to us with information we receive from other companies in the Old Mutual Group and through automated technology in use on our mobile apps, USSD or in branches and business premises to offer you a more consistent and personalized experience in your interactions with Old Mutual
HOW WE USE YOUR INFORMATION
We will use your personal information only for the purposes for which it was collected or as agreed with you. This will include, but will not be limited to
For underwriting purposes,
To assess and process claims,
To conduct credit reference searches or verification,
To confirm and verify your identity or to verify that you are an authorised user for security purposes,
For operational purposes, and where applicable, credit scoring and assessment and credit management,
Fulfilling our legal obligations and preventing fraud and malpractice.
To conduct market or customer satisfaction research or for statistical analysis,
For audit and record keeping purposes,
We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe, or which apply to us, or when it is otherwise allowed by law (for example to protect Old Mutual's interests).
DISCLOSURE OF INFORMATION
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with these privacy terms.
We may share your personal information with, and obtain information about you from:
Third parties for the purposes listed above, for example credit reference and fraud prevention agencies, law enforcement agencies,
Other insurers to prevent fraudulent claims,
Other companies in the Old Mutual Group when we believe it will enhance the services and products we can offer to you, but only where you have not objected to such sharing,
Other third parties from whom you have chosen to receive marketing information.
We may also disclose your information:
Where we have a duty or a right to disclose in terms of law or industry codes,
Where we believe it is necessary to protect our rights.
CROSS-BORDER DATA TRANSFERS
Where necessary, your data may be transferred outside Zimbabwe for service enhancement and where service providers may be located outside of Zimbabwe. We ensure such transfers are subject to adequate data protection safeguards in line with the Cyber and Data Protection Act and its regulations.
INFORMATION SECURITY
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.
Our security policies and procedures cover:
Physical security,
Computer and network security,
Access to personal information,
Secure communications,
Security in contracting out activities or functions,
Retention and disposal of information,
Acceptable usage of personal information,
Governance and regulatory issues,
Monitoring access and usage of private information,
Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure. We may need to transfer your personal information to another country for processing or storage. We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
YOUR RIGHTS: ACCESS TO INFORMATION
You have the right to request a copy of the personal information we hold about you. To do this, contact us at the numbers/addresses listed below and specify what information you would like. We will take all reasonable steps to confirm your identity before providing details of your personal information. Please note that any such access request may be subject to a payment of a legally allowable fee.
CORRECTION OF YOUR INFORMATION
In certain cases, you have the right to object to the processing of your personal information. You have the right to ask us to update, correct or delete your personal information. You may do this by contacting us at the numbers/addresses provided below. We will take all reasonable steps to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
CHANGES TO THIS NOTICE
Please note that we may amend this Notice from time to time. Please check this website periodically to inform yourself of any changes.
HOW TO CONTACT US
If you have questions about this Notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access or correct your personal information, please contact us at the following addresses:
omzilprivacyoffice@oldmutual.co.zw or contactcenter@oldmutal.co.zw
Name: Zondai Dhlakama
Designation: OMZIL Data Protection Officer
Email: zondaidhlakama@cabs.co.zw
Phone: +263773560501
Office Address: 100 The Chase West Emerald Hill, Harare
INFORMATION REGULATOR
You have the right to complain to the Information Regulator, whose contact details are:
the.regulator@potraz.gov.zw
Toll free: 0800 4303
Tel: +263 242 333032
https://www.zse.co.zw/
+263-242-886830-5
info@zse.co.zw
http://www.seczim.co.zw
Tel: +263 242 870042-6/8/9
Email: info@seczim.co.zw
https://www.ipec.co.zw/
Tel: +263 242-443358/361/442
Cell: 0772 154281-4
Email: enquiry@ipec.co.zw