Want to get in touch?We're just a phone call or email away, find our details below.

Contact us

Sometimes you need someone at the other end of the line to help you navigate through a form, a product or even a service. That's what we're here for. Please make contact using any one of the methods below.
Please make contact using any one of the options below

Telephone: +263 242 308400
General line: +2638677007437
Toll free: 433 (Netone, Econet & Telecel)
Toll free (Telone): 08004302
WhatsApp: +263719 433 433
O'mari WhatsApp: +263780 040 219
Email address: contactus@oldmutual.co.zw

Two business men shaking handsWhat documents do I need to claim?

The following documents are essential for claims processing:

  • the policy document
  • proof of title (i.e. proof that the claimant is the legal owner of the policy and entitled to its benefits; the onus of proof is on the claimant)
  • proof of death on a death claim
  • proof of age of the deceased if it is a death claim
A man sitting at a cafe, with a smile on his face, working on his laptopWant to get in touch?

We’d love to hear from you. Visit, email or call one of our branches. 
You can now Whatsapp us for a quick response to your insurance claim: 
Message us on 0719433433.

Physical address:

100 The Chase
Mutual Gardens
Emerald Hill
Harare

Phone: +263 242 308 400
Email: omsec@oldmutual.co.zw or
Email: Old Mutual Main Branch

Lady using a tablet

Physical address:

Finsure House
Ground Floor
Cnr N Nkrumah/Sam Nujoma
Harare

Phone: +263 242 251 913
Email: omsec@oldmutual.co.zw

Businessmen shaking hands

Physical address:

Old Mutual Centre
Cnr 8th Avenue/Jason Moyo St
Bulawayo

Phone: +263 (0) 9 79333
Email: omsec@oldmutual.co.zw

Man using a tablet

Physical address:

Mutual House
7th Street
Gweru

Phone: +263 (0) 54 221939
Email: omsec@oldmutual.co.zw

Gweru

Physical address:

Mutual House
Herbert Chitepo St
Mutare

Phone: +263 (0) 20 61944/64440
Email: omsec@oldmutual.co.zw

Mutare

General Lines: +263 242 308400
Email us: omsec@oldmutual.co.zw
Fax: +263 242 308467
Contact Centre: +263 8677007437
Toll-free - TelOne: 0800 4302
Toll-free - All Networks: 433
SMS: +263 772 299 194

man using a laptop