What is Old Mutual Flexi Funeral Plan?
- The Plan offers cover for you, your immediate and extended family
- Receive a lump sum (once-off payment) paid towards funeral costs within 48 hours
- Choose cover in your preferred currency up to USD $5000
- Get immediate cover for accidental death, from the moment your application is accepted
- We pay within 24 hours of receiving a valid claim

You can now sign up for your Flexi Funeral Plan online. Insure your family on the MyOldMutual platform.
- Save the number and text ‘hi’ to 0777 227 227 on WhatsApp.
- Select Insurance Services
- Select Life & Funeral
- Select Flexi Funeral
- Follow the easy steps to complete transaction
- Select cover amount
- Get quotation & proceed to payment, you will get policy confirmation via SMS.
- Dial *227#
- Select Insurance Services
- Select Life & Funeral
- Select Flexi Funeral
- Follow the easy steps to complete transaction
- Select your desired cover amount
- Get quotation & proceed to payment, you will get policy confirmation via SMS.
- Save the number and text ‘hi’ to 0777 227 227 on WhatsApp.
- Select Insurance Services
- Select Life & Funeral
- Select Flexi Funeral
- Select Add Dependent(s)
- Follow the easy steps
- Get a quotation & proceed to payment, you will get policy confirmation via SMS.
- Dial *227#
- Select Insurance Services
- Select Life & Funeral
- Select Flexi Funeral
- Select Add Dependent(s)
- Follow the easy steps
- Get a quotation & proceed to payment, you will get policy confirmation via SMS.
- Certified copy of death certificate if claiming after burial
- Original burial order/ Certified copy of death certificate/ medical certificate of cause of death/ Kraal head or Headman’s letter if claiming before burial
- A copy of the beneficiaries’ Identity Documents (ID)
- Proof of beneficiary’s bank account
- A police report if the death is by Accident.
- A completed claim form
Yes you can, the MyOldMutual digital platform caters to both existing and new customers such as yourself. Under Insurance services, select the option to Buy Flexi Funeral, enter your personal details and pay using your CABS bank account or mobile money wallet.
Option 1. Access on WhatsApp
Option 2 Access on USSD
You can add as many dependents as you wish to on your funeral plan. The Flexi Funeral plan is flexible enough for each policy member to get their own cover amount allocated to them.
Absolutely, you can add a dependent onto your Old Mutual Flexi Funeral Plan. Make sure you have your policy number and your dependents ID number and date of birth close-by.
To add dependent:
Option 1. Access on WhatsApp
Option 2 Access on USSD
Absolutely, you can renew your policy by dialling *227# or 0777 227 227. Make sure you have your policy number and premium amount close-by when making the payment. This is to ensure that the right policy is kept up to date if you have multiple Flexi Funeral plans.
The minimum entry age of the policyholder is 18. The maximum entry age for the policyholder is 65 and dependent children must be younger than 21 when you apply. The maximum age for parents, in-laws and extended family members is 74.
If the Life Assured dies, then we will pay the Sum Assured applicable on the date of death.
If the Life Assured dies as a result of an accident, the full Sum Assured as set out in the funeral policy will become payable provided that the Policy is in force.
This is a period of time from the Commencement Date during which Life Cover is not available. The Waiting Period only applies to deaths due to non-accidental causes.
Here is a summary of the waiting periods applicable in the terms and conditions.
Note: The death benefit for children under the age of 14 is 75% of their Cover amount.
If a Life Assured dies, then we will pay the Sum Assured applicable to You or nominated beneficiary, subject to these terms and conditions and other documents forming the contract.
In order to claim, submit the following documents via email to claims@oldmutual.co.zw or WhatsApp 0777 455 455, or visit your nearest Old Mutual/CABS branch:
